Grievance Redressal Mechanism
LEVEL 1
Lodge Complaint
Contact your respective branch or branch manager regarding complaint.
OR (Online Complaint via Website)
↓
If not resolved / unsatisfied
LEVEL 2
Nodal Officer (NO)
info@akhandanand.bank.in
Initial Internal Escalation level.
↓
If not resolved / unsatisfied
LEVEL 3
Principal Nodal Officer (PNO)
jvdave@akhandanand.bank.in
Highest Internal Escalation level.
Note: The PNO reviews the grievance before final rejection.
↓
If not resolved within 30 days total
LEVEL 4 - EXTERNAL RECOURSE
RBI Integrated Ombudsman
Lodge a complaint online at cms.rbi.org.in or via email to crpc@rbi.org.in